PLEASE NOTE: There is a $65 electronics Diagnostic Fee applied to all Shure equipment sent in for service which includes testing, diagnosing the problem(s) with your equipment and return shipping via UPS or USPS ground.
This fee is only applied if no defect is found, if you don’t want the repair done or if the repair cannot be done due to unavailability of parts or other circumstances. Otherwise this fee is deducted from the repair price.
We require prepayment of the Diagnostic Fee and a copy of our Service Form.
We accept Visa, Master Card and Discover.
Just click on the Pay Online link below. Once the Diagnostic fee is paid, you will be directed to our Service Form.
If you have any questions, feel free to give us a call at (773) 764-3634
We strongly recommend that you send in any and all equipment related to your specific problem.
As in the case of wireless microphone systems, a problem with the receiver can sometimes seem to be a problem with the microphone or vice versa. Sending in both components will allow us to test your complete system so we can make an accurate diagnosis and complete the necessary repair(s).
You will also avoid the all too common problem of having to make a second shipment which will save you time and money in the long run. This will also help to minimize your downtime.
You will only be charged for the item(s) that are repaired.
SPECIFICS
Turn around time
We strive to provide a relatively quick turn around time. However, since we are dealing with discontinued products, in some instances parts availability can slow the service time. We suggest that you have a backup system ready for any such instance.
Pricing
Our service rates are based on a per unit charge as opposed to a usually more expensive hourly rate and include, at no extra charge, the replacement of individual small parts such as battery clips or pads, missing screws or basic electronic components such as resistors or capacitors, etc. There is an additional charge for larger quantities of small parts or larger components such as IC chips, circuit boards and new microphone heads or cases, etc.
Additional pricing – Pricing
Warranty
We offer a 9 month warranty on Shure product repairs. This warranty covers the specific service that was provided and the parts related to that service only. Any subsequent defects not related to the original service that was done or those that occur due to misuse or abuse are not covered by this warranty.