Sending in your repair

PLEASE NOTE: There is a $65 electronics diagnostic fee applied to all  Shure equipment sent in for service which includes diagnosing the problem(s) with your equipment and return shipping via UPS or USPS ground. 

This fee is only applied if no defect is found, if you don’t want the repair done or if the repair cannot be done due to unavailability of parts or other circumstances. Otherwise this fee is deducted from the repair price.

This diagnostic fee must be prepaid before you ship your equipment to us.
We accept Visa, Master Card and Discover.
We recommend using your desktop computer to pay your Diagnostic Fee so it’s easier to fill out the form.
If you have any questions, feel free to give us a call at (773) 764-3634.

Make sure you fill out the Email section of the form so we can send you a link to our Service Form once the transaction has been settled.

You will be notified by Email when your transaction has been settled which usually takes 1 to 3 business days. The email will also include a link to our Service Form
which you must fill out and send in with your equipment. Our shipping address is in the upper left corner of the Service Form.

Delta Audio  is registered with the Authorize.Net Verified Merchant Seal program.

You can trust Delta Audio with confidence. We have partnered with Authorize.Net , a leading payment gateway since 1996, to accept credit cards safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information. The company adheres to strict industry standards for payment processing.

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions—Industry leading encryption hardware and software methods and security protocols to protect customer information—Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

We strongly recommend that you send in any and all equipment related to your specific problem.
As in the case of wireless microphone systems, a problem with the receiver can sometimes seem to be a problem with the microphone or vice versa. Sending in both components will allow us to test your complete system so we can make an accurate diagnosis and complete the necessary repair(s).

You will also avoid the all too common problem of having to make a second shipment which will save you time and money in the long run. This will also help to minimize your downtime.
You will only be charged for the item(s) that are repaired.

SPECIFICS

Turn around time
We strive to provide a relatively quick turn around time. However, since we are dealing with discontinued products, in some instances parts availability can slow the service time. We suggest that you have a backup system ready for any such instance.

Pricing
Our service rates are based on a per unit charge as opposed to a usually more expensive hourly rate and include, at no extra charge, the replacement of individual small parts such as battery clips or pads, missing screws or basic electronic components such as resistors or capacitors, etc. There is an additional charge for larger quantities of small parts or larger components such as IC chips, circuit boards and new microphone heads or cases, etc.

Additional pricing – Pricing

Warranty
We offer a 9 month warranty on Shure product repairs. This warranty covers the specific service that was provided and the parts related to that service only. Any subsequent defects not related to the original service that was done or those that occur due to misuse or abuse are not covered by this warranty.

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