Please include a copy of our service form inside the shipping container. If you don’t have access to a printer please include a letter containing the same information.
Our shipping address is in the upper left hand corner of the form.
Make sure you package your equipment securely and include all appropriate components.
PLEASE NOTE: There is a $65 diagnostic/bench fee applied to all Shure equipment sent in for service which includes return shipping via UPS or USPS ground.
This fee is only applied if no defect is found, if you don’t want the repair done or if the repair cannot be done due to unavailability of parts or other circumstances, otherwise this fee is waived and is considered part of the repair price.
If you want to have your equipment insured, make sure to fill in the amount of insurance you want in the Return Shipping and Insurance box on this form.
We strongly recommend that you send in any and all equipment related to your specific problem.
As in the case of wireless microphone systems, a problem with the receiver can sometimes seem to be a problem with the microphone or vice versa. Sending in both components will allow us to test your complete system so we can make an accurate diagnosis and complete the necessary repair(s).
You will also avoid the all too common problem of having to make a second shipment which will save you time and money in the long run. This will also help to minimize your downtime.
You will only be charged for the item(s) that are repaired.
Turn around time
We strive to provide a relatively quick turn around time. However, since we are dealing with discontinued products, in some instances parts availability can slow the service time. We suggest that you have a backup system ready for any such instance.
Our service rates are based on a per unit charge as opposed to a usually more expensive hourly rate and include, at no extra charge, the replacement of individual small parts such as battery clips or pads, missing screws or basic electronic components such as resistors or capacitors, etc. There is an additional charge for larger quantities of small parts or larger components such as IC chips, circuit boards and new microphone heads or cases, etc.
We offer a 9 month warranty on Shure product repairs. This warranty covers the specific service that was provided and the parts related to that service only. Any subsequent defects not related to the original service that was done or those that occur due to misuse or abuse are not covered by this warranty.